Ok so I just received my order from Warlord games of the Hail Caesar Legions of Rome Big box set. SO after waiting 2 wks for it to arrive to say I was excited was an understatement! Well I opened the box and the excitement kinda disappeared.
The parts I was missing are as follows:
1. 4 x Scorpion and crew - eg there were NONE in the box, but were supposed to be 4
2. 1 x Aquifier was missing
3. Heres the best part there was not a sprue of bases in the entirety of the army, thats 8 boxes of guys and NOT one sprue of bases
4. Next missing was the shield transfers for the Auxiliary Cavalry.
On a positive note the plastic was nicely done on the rest of the army. On a not so positive note, the first box I opened to clean up and put together, the Auxiliary Cavalry you have to see the pictures below to see crap and this is what I got on every horse in addition 2 of the horses were not entirely formed with the only thing holding some of the hoof's on were the mold connectors between the base of the model and the leg.
There was flash everywhere, connector pieces, slag on the bottom of the miniatures, in the last 30+ years of painting miniatures these were the worst I had worked on yet, and having already built one warlord games army, my ECW armies I was stunned. I have sent Warlord Games several emails as I discovered stuff missing as I went and things like the missing base sprues did not register with me right away as well as the missing shield transfers. I just hope they make good on all of this stuff and that this certainly does not happen to anyone else... Several years ago when I had an issue with a $240.00 Battlefront FOW boxed army, the headquarters in New Zealand sent me an ENTIRE new $240.00 boxed army!!! Now that is customer service! I am not expecting anything here as I didn't when dealing with Battlefront. But that single act by Battlefront kept me as a customer. Warlord Games??? We will see it is in their court now so to speak...
Bloody hell!!! I can only imagine your "suprise" at the finds...not good at all. It will probably be blamed on the packer but that just means thier quality control is up the creek. The horses?? That´s unexcusable..the look dreadfull!!
ReplyDeleteI hope you get some sort of recompense from them.
Cheers
paul
How disappointing for you, I can understand your displeasure, I think, I would have been a little more upset than you!! Lets hope they come clean and sort out the shoddy work!!! Keep us informed!!
ReplyDeleteSounds like someone was having a bad day at the despatch desk. I hope you get it sorted.
ReplyDeleteOh believe me I am PISSED!!! and Not UK pissed, American PISSED! lol but what will that get me? I am just hoping that they will make it right by the quickest post possible, after having spent 180.00 pounds on this I expect a lot more than what I got. It would be really nice if they comped me for my troubles but I wount hold my breath. This is the first contact I have had with Warlord Games having bought my ECW stuff from the local gaming store. So we will see. Also sorry to post this here put I needed to vent...
ReplyDeleteCheers...
Razor don't be sorry for posting this. We all need to know. Interested to hear what the out come is. Now go get pissed, the Kiwi pissed!
ReplyDeleteThat is rotten quality control. Good luck with getting the rest of the order...
ReplyDeleteIt good you did vent as this will help Warlord tighten their ship up. That lack of quality control is inexcusable and you should absolutely get compensated. We all forgive a missing blister on large orders, but that tally of faults you listed is gross negligence. Yes, I'd be pissed in the American sense being one myself!
ReplyDeleteChristopher
Very poor service! How frustrating.
ReplyDeleteWell I just generally don't like to complain about stuff. But in this case it is very warranted I guess. Thanks for all the your advise, it was good to know what I was feeling was right.
ReplyDeleteCheers